Shipping policy

SHIPPING POLICY — COVE

At COVE we work to provide a transparent and responsible shipping service, adapted to our logistics operations, so that the customer is informed at all times about the delivery conditions of their order.

Preparation and delivery times

Order preparation is completed within a maximum of 24 working hours from purchase confirmation.
Once dispatched, the estimated shipping and delivery time is 5 to 12 working days.
The times indicated are estimates and may be affected by external logistics factors.

Order tracking

Once the order has been dispatched, the customer will receive an email with the tracking information.

The shipping status may take several days to update and display detailed information, particularly during the early stages of transport.

Failed deliveries

If the carrier is unable to deliver the order after several attempts for reasons beyond COVE's control, such as:

Recipient absent.
Incorrect or incomplete address.
Inability to contact the recipient.

The parcel may be returned, held or destroyed by the carrier.

In these cases, no refund will be issued, as the order was correctly prepared and dispatched according to the information provided by the customer during the purchase process.

It is the customer's responsibility to ensure that the shipping details provided are correct and complete, and to respond to any notification or communication from the carrier.